What A Prospect Learned When They Didn’t Choose Microsoft Dynamics GP
Posted Tuesday, November 1, 2011 by Peter Kelly
I recently checked back with my champion at a prospect client, a sale which I lost about four months ago. The selected upgraded software is purchased; the annual plan locked in; funds are spent for implementation, consulting, travel expenses, and training. All that’s left is “free” online training. The key employee that drove the decision has dug his heels in to defend the implementation. But the truth is, they have not gone live.
Some part of the installation is damaged and they can’t even access their prototype, and when they do get into the prototype, even the decision-maker says he’s confused with the numerous inquiry windows and can’t find data that he needs quickly.
•Upgrading their ten-year-old product would be easier on them with a shorter learning curve.
•Remote training and support was adequate.
•The consultant who would come on site for a week knew the product well so a fixed bid implementation was adequate and attractive.
•The turmoil the contender was undergoing due to the recent acquisition of the software product was immaterial. The product had continued to live on after numerous mergers and acquisitions, so there was no reason not to have confidence in the implementation.
Sound familiar? Let this be a cautionary tale.
Dynamics GP would have been live by now for this company. We know because MRP Consulting has become the largest Dynamics GP Manufacturing partner in North America. We have worked with over 600 companies Worldwide and are available for a 1-day onsite visit in which we will map out your current processes and measure them again your current systems. Sometimes a “tune-up” is all that is needed to keep your business running as it should. We can all agree that having the right software will not only improve internal processes and productivity, but will also improve customer relationships.
Give us a call today.